Keep patients moving. Get insurance requests off your team's plate
Find coverage, verify benefits, confirm network status, and estimate patient costs in the workflows your team already uses. Spend less time chasing payer answers and give staff a clearer next step when a request needs attention
Insurance requests shouldn't be a full-time job
A failed insurance request becomes another task.
Someone has to correct a member ID, search a payer portal, call for benefits, or ask the patient to start again. Meanwhile, referrals and appointments are waiting
Active coverage is only part of the answer.
Your team still needs to know whether the service is covered, whether the provider is in network, and what the patient may owe. Carve-outs and plan exceptions make those answers harder to get consistently
The work continues after intake.
Coverage changes, unresolved requests pile up, and staff copy results between systems. Operations need a reliable way to recheck patients, review exceptions, and see which manual steps are actually going away
Fewer requests to chase. Clearer exceptions
Find coverage when insurance details are missing
Search for coverage using basic patient demographics at intake or after a failed request. Verify coverage found before using it to guide care
Get the benefits that matter for the visit
Give staff copay, coinsurance and deductible details for the service and setting, with visibility into information that needs follow-up
Apply network rules consistently
Apply configured network rules that account for plan differences and behavioral health carve-outs. Maintain supported rules without sending every change to engineering
Give patients a clearer cost conversation
Estimate patient responsibility using benefits, service details and contracted rates. Help staff explain expected costs, subject to payer data and final claim processing
Keep routine work moving and make exceptions visible
Run requests in the dashboard or through an API. Distinguish pending requests, input errors and ineligible responses to direct the right follow-up
Catch changes before the next visit
Repeat requests around upcoming visits to identify coverage and benefit changes early enough for staff to act
Start with the work slowing you down
Patient intake
Find coverage and verify benefits during registration, or work through a referral batch before scheduling. Give staff a clear path when information is missing
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Ongoing eligibility
Recheck coverage before upcoming visits and review changed or unresolved results
Failed request recovery
Use Discovery after an unsuccessful verification, then verify any coverage found before updating the patient record
Patient cost estimates
Use benefit details and your contracted rates to support conversations about expected payment
Network decisions
Apply your organization's rules consistently across supported plans and review exceptions with the context needed to act
Results from teams like yours
Rula saved 1,000 hours of manual operations work per week after embedding Sohar's Verification and Network Status into its intake systems. Its published case study also reports a 30% increase in automation compared with its previous provider. Rula's operations team can adjust supported network automation without involving engineering each time. The result is a more consistent intake process with fewer portal lookups and payer calls
Frequently asked questions
Show us where insurance requests are slowing your team down
Bring your intake process, payer mix, and hardest exceptions. We'll help you identify where to start and what to measure