Sohar Health joins Zocdoc to help more patients access care
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Patient completing intake on a tablet at a clinic front desk
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Solutions
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Patient Intake
PATIENT INTAKE

Get patients through intake. Not out the door

Find coverage, verify benefits, confirm network status and show what the visit will cost, while the patient is still on the page

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96%
verification accuracy
15M+
eligibility requests a year
95%+
benefits accuracy
8x
ROI within twelve months
THE PROBLEM

Every extra step costs you a patient

Unclear coverage and unknown costs keep patients from booking

59%

of Americans have delayed or skipped an appointment because they were unsure of the cost

22%

of patients report care delays tied to insurance verification issues

45%

of patients received a cost estimate before care

86%

of providers say a faster, more complete coverage review is urgent

Patient intake friction points

Book your first visit
Step 3 of 4 · Insurance
1
Member ID
Where do I find this?
No card
Then the form asks for a member ID they cannot find
2
Coverage
Checking… 0:47
Waiting
Or the coverage answer takes too long
3
Visit cost
—
Unknown
Or nobody says what the visit will cost
Session log
Today
10:02
Started intake
Ready
10:04
Reached insurance step
Stalled
10:06
Tab closed
Patient left
1
Then the form asks for a member ID they cannot find
2
Or the coverage answer takes too long
3
Or nobody says what the visit will cost
HOW SOHAR HELPS

Answer the insurance questions inside intake

Coverage, benefits, network status and cost, returned in seconds, in the flow your patients already use

1

Find coverage without the card

Discovery searches by name, date of birth and state. No member ID to find, no payer list to guess from. 95% of searches return within 17 seconds

56%+
of patients without insurance details have coverage found
2

Confirm coverage, benefits and network status in one pass

Benefits for the service and setting. In network or not, before the patient books. Pending, ineligible and input error come back as different results, so intake knows what to do next

19s
P90 verification time
3

Show the cost before they commit

Cost Estimate combines benefits with your contracted rates to estimate what the patient will owe. No surprise at the front desk

96%
accuracy on patient cost estimates
18%
improvement in patient conversion rate
60%
drop in failed patient intakes at point of access
1,000hrs
of manual operations work saved per week
Talkiatry

"Fast, accurate responses mean we've been able to meaningfully improve our patient experience and get significantly more qualified patients through our intake funnel."

Matt Ivester
SVP, Head of Product
Matt Ivester, SVP, Head of Product at Talkiatry
Security

Built for sensitive data

Security your IT team will ask about, answered before they ask

AICPA SOC 2
SOC 2 Type II
Independently audited security controls
HIPAA compliant
HIPAA compliant
Built to protect patient health information
BAAs signed
Business associate agreements in place

FAQ

How fast is it?

Discovery: 95% of searches return within 17 seconds. Verification: 9 in 10 requests return within 19 seconds. If a request runs long, intake can continue and the result arrives when it is ready.

What does Discovery need to find coverage?

Name, date of birth, and state or ZIP code, plus the provider NPI. Verification adds the member ID and payer.

What if no coverage is found?

No match does not mean the patient is uninsured. Your flow can ask for their insurance details and verify them, or route the case for review.

See it in your intake flow

Bring your registration flow and the step where patients drop off. We will show you where coverage and cost questions can be answered

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